Create or join an existing company
Once you've signed up and logged in, you will be prompted to create or join a
company. If you've been invited via email to join a company, click join
company and paste the invite code you received in the email. Once you've
done that you will be able to see your company's data based on the
permissions you've been given. Otherwise, click create company and fill out
the information. When you're done, you will be redirected to the distributor
The distributor dashboard
Once you're on the distributor dashboard, you can see some quick metrics that
give you an idea of what's going on, such as how many products you've sold
that are still under warranty, how many pending claims you have with your
supplier, the number of approved claims with your supplier and the number of
pending orders you have with your supplier.
Underneath these metrics is a data table that displays all of your sold
products with information including the product name, product serial #, how
many days of warranty is left or how long the warranty has been expired, the
purchase date, invoice #, etc. You can search for specific tire serials in
this data table and edit an entry by clicking the pencil icon to the left of
the serial #.
To delete the entry, click the trash can icon, and to open a claim for that
specific serial number, click the icon with the exclamation mark. You can
also find this data table by clicking Tires at the top nav bar, followed by
clicking View tires. To start scanning products into the cloud, click the
add tire button located at the top right of the data table, or click on
Tires from the nav bar at the top and click Tire entry.
Adding products and customers
Before you can start scanning products to the cloud, you must add the
products you sell with the product details and add your customers and their
information. To do this, click on Tires at the top nav bar and click My
products to add products, and My customers to add customers. When you add
products, you have the option to link the product to the manufacturer so
that you can create claim reports for that product with the appropriate
supplier in the future.
To link a supplier with a product, you must be connected with your supplier
on the platform, otherwise you will not be able to do this step. In the case
that you haven't connected with your supplier yet, you can leave this blank
and edit it later by clicking the pencil icon next to the product in the
data table located in My products.
Start scanning your sold product's serial # to the cloud
Once you've added products to My products and added your customers to My
customers, you are ready to start scanning your product's serial numbers to
the cloud. Click on Tire entry which can be located by clicking Tires at the
top nav bar. Enter the invoice number of the order, select a customer,
select the pattern/brand of the product and enter the warranty period in
Afterwards, click choose file where it says image of serial number and either
take a picture of the barcode or select a barcode from your photo library
and click enter. Our platform will decode the barcode and enter the serial #
with the entered details to the cloud. To edit an entry, click the Edit
entry tab. All fields except for the serial number will auto fill so that
you can keep scanning in products with the same details as the previous
entry with ease.
Creating a claim report
Let's say a customer had a problem with a product and is looking for some
kind of compensation. Go to Tires at the top of the nav bar and click View
tires and search the serial # in the search field of the data table. You can
also access this same data table by clicking Dashboard at the top nav
Next, click the exclamation mark icon to the left of the serial # to open up
the create claim form. Fill out the information and attach images of the
defected product as mentioned in the label of each image. If you would like
to send the claim to the supplier, check the send claim to supplier box and
If you want to open a claim and add information later without sending the
claim to the supplier right away, leave the send claim to supplier box
unchecked. Once you've sent the claim to the supplier, you cannot edit or
delete the claim. Upon entering a claim, you will be redirected to Pending
claims which can also be found by clicking Claims at the top nav bar.
Here you can click the claim # to view the claim report or edit/delete the
claim if it wasn't sent to the supplier by clicking the pencil or trash can
icon to the left of the claim #. You can see the supplier's decision in the
claim report along with the decided-on compensation. When the supplier has
decided on the claim status as accepted or rejected, the claim can be found
under Resolved claims.
Ordering products from suppliers
To order products from suppliers you are connected with (the next section
will talk about how to connect with suppliers), click on Orders at the top
nav bar. You can view the products from suppliers you are connected with
under the Supplier products tab. Click the cart icon to the left of the
product to add an item to your cart.
When you click the add to cart button, you must specify the # of pieces you'd
like of that product. Once you add an item to your cart, you can view it in
your cart at the top right of the nav bar. When you've added all the
products you'd like to order, click on Confirm order in your cart to send
the order to the supplier.
At this point you will be redirected to the Pending orders tab where you can
view all your current pending orders. Click on an order to view the details
of the order. In the order details, you can view the individual items within
the order, the subtotal, sea freight, deposit owed, etc.
When you transfer any payment to the supplier, you can send the proof of
payment to your supplier by clicking Upload payment in the Order details tab
or the Payments tab. From there you can enter the amount transferred and
upload the document or screenshot of the bank transfer.
The supplier can then verify this payment on their end. When a payment is
verified, the icon next to the uploaded document will turn into a green
check mark. Suppliers can upload commercial invoices, bill of ladings,
packing lists, etc. that relate to the order in the Files tab.
Both the supplier and distributor can view and download the documents that
are uploaded in the Files and Payments tab. The sea freight and estimated
time of departure are automatically extracted from the supplier's uploaded
documents and updated. Anytime a distributor makes a payment, the amount
paid is subtracted from the outstanding balance. Distributors and suppliers
can view who uploaded the payment and the date it was uploaded. When
distributors have received the goods, they can mark the order as received in
order details to move the order to the Completed orders tab.
Connecting with suppliers
To connect with your suppliers, click on Suppliers at the top nav bar and
click the Invite button that can be found at the top right of the data
table. Next, simply paste the supplier id and click enter. You can view
received/sent invitations by clicking the appropriate tabs beside My
Your supplier can
locate their supplier id by clicking the profile icon at the top right of
the nav bar, clicking My account and looking under Basic information. When
the sent invitation is accepted, you will see your supplier appear in the My
suppliers tab in the data table.
Distributors can find their company id in the same location, and have their
supplier add them by clicking on Distributors on the top nav bar in the
supplier dashboard and
paste your company id.
How to add members to your team
You must have Management permissions to do this. Click on the profile icon at
the top right of the nav bar, click on Admin settings. Here you can view
your team in the My team tab, view sent invitations by clicking the Team
invitations tab and edit company information by clicking the Edit company
To add a team member, click on the Invite button located at the top right of
the data table in the My team tab. Enter the member's email, job position
and the permissions you'd like to give them. Click enter and the user will
get instructions sent to their email. The permissions are as
- Management: This gives a user unlimited powers to do anything within the
company's profile on our platform. From editing and deleting data to
adding and deleting team members.
- Admin: This gives a user the same powers as Management, including
adding/deleting customers, creating claims, etc. excluding having access
to the Admin settings.
- Data Entry: This gives a user the ability to scan product's barcode into
the system. The user cannot delete anything and has no access to
adding/editing customers or products in My customers and My
products./editing customers or products in My customers and My products.
- View Only: This gives a user the ability to only view data. The user
cannot enter, edit, or delete any data.
- None: This completely strips the user from access to any content related
to the company they are linked to.
To edit or delete a team member, click on the My team tab and click the
pencil icon to the left of the name of the member to edit, and the trash bin
icon to delete the team member from the company. When you delete a member,
they will immediately be stripped from all access to any data related to