Frequently Asked Questions

How it works

We are a platform that centralizes the workflow between distributors and suppliers. Distributors can scan the serial # of products that come with manufacturer's warranty directly to the cloud and know when the warranty period ends, the invoice #, customer details and much more for each product from any device, anywhere in the world. The need for receipts or any form of proof of purchase is over.

Distributors can invite their suppliers onto the platform and order inventory directly from suppliers they are connected with on ElevatedTracking, whereby the distributor and supplier can upload documents relating to each order in a file repository shared between the two for each specific order. This allows for quick retrieval of documents relating to proof of payments, invoices, bill of ladings, etc. Distributors can also send claim reports with images of the defected product, follow up on claims with live updates and use previous claims to make better decisions on which products work best with which customers.

No more back and forth communication between distributors and suppliers regarding orders, claims, sending documents, bank transfers, etc. via WhatsApp, WeChat or Email. Everything can be done on ElevatedTracking in a very easy way, saving you time and money.

At the moment, our platform supports tire distributors/suppliers. We will soon be offering support for all products that have a serial number and manufacturer's warranty across all industries.

Of course! Any distributor that signs up can try ElevatedTracking for 2 months at no cost, without the need of any credit card information. At this point in time, ElevatedTracking is free for suppliers.

The distributor dashboard

Create or join an existing company

Once you've signed up and logged in, you will be prompted to create or join a company. If you've been invited via email to join a company, click join company and paste the invite code you received in the email. Once you've done that you will be able to see your company's data based on the permissions you've been given. Otherwise, click create company and fill out the information. When you're done, you will be redirected to the distributor dashboard.

The distributor dashboard

Once you're on the distributor dashboard, you can see some quick metrics that give you an idea of what's going on, such as how many products you've sold that are still under warranty, how many pending claims you have with your supplier, the number of approved claims with your supplier and the number of pending orders you have with your supplier.

Underneath these metrics is a data table that displays all of your sold products with information including the product name, product serial #, how many days of warranty is left or how long the warranty has been expired, the purchase date, invoice #, etc. You can search for specific tire serials in this data table and edit an entry by clicking the pencil icon to the left of the serial #.

To delete the entry, click the trash can icon, and to open a claim for that specific serial number, click the icon with the exclamation mark. You can also find this data table by clicking Tires at the top nav bar, followed by clicking View tires. To start scanning products into the cloud, click the add tire button located at the top right of the data table, or click on Tires from the nav bar at the top and click Tire entry.

Adding products and customers

Before you can start scanning products to the cloud, you must add the products you sell with the product details and add your customers and their information. To do this, click on Tires at the top nav bar and click My products to add products, and My customers to add customers. When you add products, you have the option to link the product to the manufacturer so that you can create claim reports for that product with the appropriate supplier in the future.

To link a supplier with a product, you must be connected with your supplier on the platform, otherwise you will not be able to do this step. In the case that you haven't connected with your supplier yet, you can leave this blank and edit it later by clicking the pencil icon next to the product in the data table located in My products.

Start scanning your sold product's serial # to the cloud

Once you've added products to My products and added your customers to My customers, you are ready to start scanning your product's serial numbers to the cloud. Click on Tire entry which can be located by clicking Tires at the top nav bar. Enter the invoice number of the order, select a customer, select the pattern/brand of the product and enter the warranty period in days.

Afterwards, click choose file where it says image of serial number and either take a picture of the barcode or select a barcode from your photo library and click enter. Our platform will decode the barcode and enter the serial # with the entered details to the cloud. To edit an entry, click the Edit entry tab. All fields except for the serial number will auto fill so that you can keep scanning in products with the same details as the previous entry with ease.

Creating a claim report

Let's say a customer had a problem with a product and is looking for some kind of compensation. Go to Tires at the top of the nav bar and click View tires and search the serial # in the search field of the data table. You can also access this same data table by clicking Dashboard at the top nav bar.

Next, click the exclamation mark icon to the left of the serial # to open up the create claim form. Fill out the information and attach images of the defected product as mentioned in the label of each image. If you would like to send the claim to the supplier, check the send claim to supplier box and click enter.

If you want to open a claim and add information later without sending the claim to the supplier right away, leave the send claim to supplier box unchecked. Once you've sent the claim to the supplier, you cannot edit or delete the claim. Upon entering a claim, you will be redirected to Pending claims which can also be found by clicking Claims at the top nav bar.

Here you can click the claim # to view the claim report or edit/delete the claim if it wasn't sent to the supplier by clicking the pencil or trash can icon to the left of the claim #. You can see the supplier's decision in the claim report along with the decided-on compensation. When the supplier has decided on the claim status as accepted or rejected, the claim can be found under Resolved claims.

Ordering products from suppliers

To order products from suppliers you are connected with (the next section will talk about how to connect with suppliers), click on Orders at the top nav bar. You can view the products from suppliers you are connected with under the Supplier products tab. Click the cart icon to the left of the product to add an item to your cart.

When you click the add to cart button, you must specify the # of pieces you'd like of that product. Once you add an item to your cart, you can view it in your cart at the top right of the nav bar. When you've added all the products you'd like to order, click on Confirm order in your cart to send the order to the supplier.

At this point you will be redirected to the Pending orders tab where you can view all your current pending orders. Click on an order to view the details of the order. In the order details, you can view the individual items within the order, the subtotal, sea freight, deposit owed, etc.

When you transfer any payment to the supplier, you can send the proof of payment to your supplier by clicking Upload payment in the Order details tab or the Payments tab. From there you can enter the amount transferred and upload the document or screenshot of the bank transfer.

The supplier can then verify this payment on their end. When a payment is verified, the icon next to the uploaded document will turn into a green check mark. Suppliers can upload commercial invoices, bill of ladings, packing lists, etc. that relate to the order in the Files tab.

Both the supplier and distributor can view and download the documents that are uploaded in the Files and Payments tab. The sea freight and estimated time of departure are automatically extracted from the supplier's uploaded documents and updated. Anytime a distributor makes a payment, the amount paid is subtracted from the outstanding balance. Distributors and suppliers can view who uploaded the payment and the date it was uploaded. When distributors have received the goods, they can mark the order as received in the order details to move the order to the Completed orders tab.

Connecting with suppliers

To connect with your suppliers, click on Suppliers at the top nav bar and click the Invite button that can be found at the top right of the data table. Next, simply paste the supplier id and click enter. You can view received/sent invitations by clicking the appropriate tabs beside My suppliers.

Your supplier can locate their supplier id by clicking the profile icon at the top right of the nav bar, clicking My account and looking under Basic information. When the sent invitation is accepted, you will see your supplier appear in the My suppliers tab in the data table. Distributors can find their company id in the same location, and have their supplier add them by clicking on Distributors on the top nav bar in the supplier dashboard and paste your company id.

How to add members to your team

You must have Management permissions to do this. Click on the profile icon at the top right of the nav bar, click on Admin settings. Here you can view your team in the My team tab, view sent invitations by clicking the Team invitations tab and edit company information by clicking the Edit company information tab.

To add a team member, click on the Invite button located at the top right of the data table in the My team tab. Enter the member's email, job position and the permissions you'd like to give them. Click enter and the user will get instructions sent to their email. The permissions are as follows:

  1. Management: This gives a user unlimited powers to do anything within the company's profile on our platform. From editing and deleting data to adding and deleting team members.
  2. Admin: This gives a user the same powers as Management, including adding/deleting customers, creating claims, etc. excluding having access to the Admin settings.
  3. Data Entry: This gives a user the ability to scan product's barcode into the system. The user cannot delete anything and has no access to adding/editing customers or products in My customers and My products./editing customers or products in My customers and My products.
  4. View Only: This gives a user the ability to only view data. The user cannot enter, edit, or delete any data.
  5. None: This completely strips the user from access to any content related to the company they are linked to.

To edit or delete a team member, click on the My team tab and click the pencil icon to the left of the name of the member to edit, and the trash bin icon to delete the team member from the company. When you delete a member, they will immediately be stripped from all access to any data related to your company.

The supplier dashboard

Create or join an existing company

Once you've signed up and logged in, you will be prompted to create or join a company. If you've been invited via email to join a company, click join company and paste the invite code you received in the email. Once you've done that you will be able to see your company's data based on the permissions you've been given. Otherwise, click create company and fill out the information. When you're done, you will be redirected to the supplier dashboard.

The supplier dashboard

Once you're on the supplier dashboard, you can see some quick metrics that give you an idea of what's going on, such as how many distributors you are connected with, how many pending claims you have with your distributors and the number of pending orders you have with your distributors.

Underneath these metrics is a data table that displays all of your distributors with information including the distributor name, country, how many brands you are selling to this distributor, pending claims and orders. You can search for specific distributors in this data table and delete a distributor by clicking the trash bin icon next to their name.

To connect with a distributor so that they can start ordering from you or sending you claims, click the Invite button located at the top right of the data table. Enter their company id that your distributor can find by clicking the profile icon at the top right of the top nav bar and clicking My account.

Connecting with distributors

To connect with your distributors, click on Distributors at the top nav bar and click the Invite button that can be found at the top right of the data table. Next, simply paste the company id and click enter. You can view received/sent invitations by clicking the appropriate tabs beside My distributors.

Your distributor can locate their company id by clicking the profile icon at the top right of the nav bar, clicking My account and looking under Basic information. When the sent invitation is accepted, you will see your distributor appear in the My distributors tab in the data table. Suppliers can find their supplier id in the same location, and have their distributor add them by clicking on Suppliers on the top nav bar in the distributor dashboard and paste your supplier id.

View pending claims from your distributors

Click on Claims at the top of the nav bar to view Pending and Resolved claims. Click on the claim # to view the claim report under Pending claims, and accept or reject the claim with your reasoning and compensation by clicking accept or reject at the bottom right of the claim report. When you respond, the distributor will be notified of your decision.

Adding products so that distributors can order them

Click on Orders at the top nav bar and click the Add product button located at the top right of the data table in the My products tab. Fill in the information regarding your product and click enter. You will see your product in the data table in the My products tab.

Click on Pending orders to view all pending orders from your distributors. Click on the order # to view the entire order and full details. Once clicked, you can approve the order to let the distributor know you have confirmed their order, and upload all documents related to the order in the Files tab such as the commercial invoice, bill of lading, packing list, etc. Our platform automatically extracts the sea freight and estimated shipping date from the uploaded documents and updates the order details accordingly.

To view any payments made towards the order by the distributor, click on the Payments tab to view uploaded proof of payments and verify them by clicking the More button and clicking verify payment to let the distributor know you have received the funds. Anytime a distributor makes a payment, the balance is subtracted from the outstanding balance owed. When the distributor has received the goods, they can mark the order as received, moving this order to the Completed orders tab.

How to add members to your team

You must have Management permissions to do this. Click on the profile icon at the top right of the nav bar, click on Admin settings. Here you can view your team in the My team tab, view sent invitations by clicking the Team invitations tab and edit company information by clicking the Edit company information tab.

To add a team member, click on the Invite button located at the top right of the data table in the My team tab. Enter the member's email, job position and the permissions you'd like to give them. Click enter and the user will get instructions sent to their email. The permissions are as follows:

  1. Management: This gives a user unlimited powers to do anything within the company's profile on our platform. From editing and deleting data to adding and deleting team members.
  2. Admin: This gives a user the same powers as Management, including adding/deleting distributors, responding to claims, etc. excluding having access to the Admin settings.
  3. View Only: This gives a user the ability to only view data. The user cannot enter, edit, or delete any data.
  4. None: This completely strips the user from access to any content related to the company they are linked to.

To edit or delete a team member, click on the My team tab and click the pencil icon to the left of the name of the member to edit, and the trash bin icon to delete the team member from the company. When you delete a member, they will immediately be stripped from all access to any data related to your company.

Account & settings

Click on the profile icon at the top right of the nav bar and click My account. Click on Password in the side nav menu and change your password.

Click on the profile icon at the top right of the nav bar and click My account. You can change your email and cell here. Click on Password in the side nav menu to change your password.